**About us:** Provide high-quality and personalized customer service to clients in the United States through email, phone calls, and SMS, offering effective management of insurance policy-related requests, supporting customer retention, assisting internal processes, and ensuring outstanding service to our prospects. **What would you do?** * Handle phone calls and emails from customers in the United States. * Provide clear and personalized advice regarding policies and coverage. Manage activities such as: * Issuance and delivery of documents. * Cancellation notices and renewals. * Follow up on payments. * Claims and special requests. * Keep information updated in the internal system (CRM). * Support communication campaigns via email and SMS. * Collaborate with internal teams. **What we are looking for:** * Education: Completed high school. * Experience: At least 6 months in customer service, call center, telemarketing, or sales is desirable. * English: Basic to intermediate level. * Basic to intermediate computer and Excel skills. * Must live within a maximum of 45 minutes from the area. **Skills:** * Clear communication. * Active listening. * Customer orientation. * Problem-solving and teamwork. **We offer:** * Base salary: **$11,000 MXN.** * **10% punctuality and attendance bonus.** * **Statutory benefits** from day one. * Direct hiring by the company. * Initial and ongoing training. * Growth plan. * Schedule: Monday to Friday from 7:00 a.m. to 5:00 p.m. * One hour for lunch. * Weekends off. * **Birthday day off.** **Development plan:** * Initial phase: Master the product, internal processes, and customer experience. * Intermediate phase: Access to more specialized and responsible positions. * Advanced phase: Opportunity to join strategic departments and access higher responsibility roles