Main Job Objective: Act as the central link between the parent company and the franchise network, ensuring the proper execution of administrative, contractual, and financial processes. This role is key to maintaining relationships with franchisees, supporting them in their needs, and ensuring compliance with established agreements. \- Detailed Profile Description This is not a conventional administrative position. It is a hybrid interface role requiring a unique combination of skills: 1\. Serve as the "operations center" for franchises, coordinating with legal, finance, customer service, and quality departments. Not only executing tasks but also ensuring information flows correctly among all involved parties. 2\. Requires empathy and judgment to understand each franchise's specific situation, offer customized solutions within the company framework, resolve inquiries, and act as their primary support within the corporate structure. 3\. Manages the full contract lifecycle (creation and renewal) and financial flow (invoice requests and payment processing), requiring a high level of responsibility and accuracy. 4\. Handles penalties and appeals, analyzing each case to provide fair feedback aligned with brand standards. This requires diplomacy, firmness, and in-depth knowledge of the franchise manual. \- Key Responsibilities * Contract Management: * Support and Communication with Franchises: * Financial Management. * Timely request invoices from franchisees. * Generate and manage payment orders for franchises according to agreements. * Interdepartmental Coordination with legal, finance, customer service, and Quality teams. * Incident and Sanction Management: Manage penalty procedures, receive and analyze appeals, and provide formal feedback to franchisees. * Database Maintenance \- Essential Skills and Requirements * Education: Technical or Bachelor’s degree in Administration, Accounting, International Business, or related fields. * Previous experience in administrative roles involving contract management, internal/external client relations, or cross-department coordination. * \-Computer Skills: * Advanced Excel (Required): Proficiency in complex functions (VLOOKUP, PIVOT TABLES, IF, CONDITIONALS), database handling, and report generation. * Proficient in Office Suite (Word, Outlook, PowerPoint) \-ENGLISH LANGUAGE MINIMUM INTERMEDIATE TO ADVANCED, CHINESE LANGUAGE DESIRABLE\- * Soft Skills: * Effective Communication * Work Under Pressure * Customer Orientation (Internal and External) * Proactivity and Problem Solving * Discretion and Ethics WORK HOURS: Monday to Friday from 9:00 to 12:30 and from 14:00 to 18:00 Saturdays: 9:00 to 12:30 Statutory Benefits