Technical Support Analyst

Description

Position Summary: We are seeking a Help Desk Analyst with experience in technical support, networks, and infrastructure for end-user assistance. Key Highlights: 1. First-level technical support and end-user assistance 2. Management of telecommunications equipment and systems 3. Knowledge of software problem resolution Compusof México We are looking for your talent as a Help Desk Analyst in **Chihuahua**. Requirements: Bachelor's degree or engineering degree in computer science, information systems, or equivalent related field. 1 year or more of experience in first- to second-level technical support, networks, and infrastructure. Knowledge of networks and telecommunications equipment. Knowledge of software-level problem resolution. Experience in cabling and knowledge of protocols. **Conversational English.** Responsibilities: First-level technical support and end-user assistance Management of telecommunications equipment (Router, Switch, Access Point, VLANs) Installation of peripherals (mice, keyboards, monitors) Proficiency in Windows, SharePoint, and Office 365 We Offer: Statutory benefits Cafeteria service. Work Schedule: 100% on-site * **Rotating Shifts**