**About Us** Provide comprehensive and personalized customer service to clients in the United States through various channels, effectively managing requests related to insurance policies, strengthening customer retention, and supporting internal processes with a high level of service. **What would you do?** * Handle phone calls and emails from customers in the United States. * Provide clear and personalized advice regarding policies and coverage. Manage activities such as: * Issuance and delivery of documents. * Cancellation notices and renewals. * Follow up on payments. * Claims and special requests. * Keep information updated in the internal system (CRM). * Support email and SMS communication campaigns. * Collaborate with internal teams. **What we are looking for** * Experience: At least 6 months in customer service, call center, telemarketing, or sales is desirable. * English: Basic to intermediate level. * Basic to intermediate computer and Excel skills. * Live within a maximum of 45 minutes from the area. **Skills** * Clear communication. * Active listening. * Customer orientation. * Problem solving and teamwork. **We Offer** * Salary: **$11,000 MXN** (Base) \+ Bonuses for Punctuality and Attendance. * **Statutory benefits** from day one. * Direct hiring by the company. * Initial and ongoing training. * Growth plan. * Work schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m. * One-hour lunch break. * Weekends **off.** **Additional Benefits:** Birthday Day Off and corporate agreements (discounts at Cinépolis and more). **Development Plan** * **Initial phase:** Master the product, internal processes, and customer experience. * **Intermediate phase:** Access to more specialized and responsible positions. * **Advanced phase:** Opportunity to join strategic departments and access higher responsibility roles