Description and details of the activities ***What You’ll Do:*** * ***Staffing Management:*** Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives. * ***Client Relations:*** Act as the Client Relations Manager, ensuring exceptional service and satisfaction. * ***Account Growth:*** Develop and implement strategies to grow client accounts and drive revenue growth. * ***Cross\-Department Coordination:*** Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment. * ***Team Development:*** Cultivate a high\-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development. * ***Operational Excellence:*** Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes. * ***Process Optimization***: Identify and implement process improvements that streamline workflows and elevate team productivity. * ***Performance Oversight:*** Monitor and analyze key performance indicators (KPIs), aligning team efforts with broader organizational goals and driving continuous improvement. * ***Talent Acquisition \& Integration:*** Collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team. * ***Stakeholder Engagement:*** Act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities. * ***Work closely with the CEO*** to grow the business unit and follow the vision for its development. Experience and requirements ***What We’re Looking For:*** * Bachelor's degree in Business Administration, Management, or a related field. * Experience working with US clients and/or personnel. * Very strong English language skills. * 3\+ years of experience in managing clients and/or personnel. * Exceptional strategic thinking and communication skills, with a track record of driving growth and leading successful teams. * Proven expertise in mentoring and developing high\-performing teams, fostering a collaborative and result\-driven culture. * Strong analytical skills, with the ability to leverage market research and data to guide decision\-making and optimize business processes. * Demonstrated success in client and stakeholder engagement, ensuring alignment and delivering exceptional outcomes. * Flexibility to travel to the U.S. as needed for client meetings and company initiatives. ***What We Offer:*** * Monday – Friday, 7:00 am/8:00 am\-4:00 pm/5:00 pm Pacific Time. * Starting $60,000 per month (gross salary) * Bonus based on business unit performance and project completion. Competitive benefits package. * Paid online English courses for language development. * Enjoyment of proportional vacation days! * A progressive company culture where your ideas are valued Benefits * Benefits according to LFT **Number of vacancies** 1 **Area** Administration **Contract** Permanent **Modality** In-person **Shift** Daytime **Work schedule** Full-time **Education** Professional degree required **English** Spoken: Advanced, Written: Advanced **Travel availability** Yes