Software Developer

Description

Position Summary: This role is for an experienced application support professional who will lead teams, manage IT services, and ensure process optimization and SLA compliance for DXC clients. Key Highlights: 1. Lead application support teams and manage IT services. 2. Provide mentoring and support on Mexico/US Customs processes. 3. Identify opportunities for process optimization and cost efficiency. **Job Description:** At DXC, we harness the power of technology to deliver critical IT services that our customers need to modernize operations and drive innovation across their entire technology infrastructure. We deliver services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our account teams at DXC advise, create, orchestrate, and drive value for customers—bringing the best of DXC to each one. Customers seek us out to help solve their most critical technology needs, and we proactively share relevant ideas, knowledge, and expertise to co-create a plan that addresses those needs. **About This Role** ------------------ * Execute onsite support activities, including support tasks, workshops, on-site project implementations, and meetings. * Provide mentoring and support to team members and customers on Mexico/US Customs processes and trade agreements. * Lead and manage application support teams to ensure high system availability and performance. * Oversee incident, problem, and change management processes aligned with ITIL practices. * Serve as the primary point of contact for customer stakeholders regarding application support and service delivery. * Ensure adherence to SLAs, KPIs, and operational metrics. * Coordinate with development, infrastructure, and external vendor teams for incident resolution and improvements. * Lead root cause analysis (RCA) and implement preventive measures. * Support release management and ensure smooth production deployments of changes. * Identify opportunities for process optimization, automation, and cost efficiency. * Ensure proper documentation, knowledge management, and service transition. **Basic Requirements** ---------------------- * Bachelor’s degree in a relevant field (e.g., Computer Science) or equivalent combination of education and experience. * 10+ years of relevant work experience in the industry. * Microsoft SQL * C\# and VB .Net * Oracle PL/SQL * Borland Delphi * Unix/Linux OS * Java * Experience in leadership roles, supervising teams and/or projects. * Strong communication and team leadership skills. * Ability to effectively manage software projects and resources. Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and operate as one team—globally and locally. Our achievements reflect how we deliver excellence to our customers and colleagues. You’ll be part of a team committed to building a culture of learning, diversity, and inclusion—and grounded in strong ethical values and corporate citizenship. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**