Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring an excellent service and sales experience in AT&T stores. Key Highlights: 1. Establish friendly and service-oriented relationships with customers 2. Ensure service level and provide alternative solutions 3. Execute quality standards for the best experience **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Chihuahua Location Type: Tda Juarez Las Misiones Juarez **BTP Position Objective** ------------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main BTP Responsibilities** ------------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management, and likewise ensure the best service and sales experience. Accurately and completely route customer visits into the company's systems for improved satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Required Licenses/Certifications** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.