Chihuahua Management & Support Job Listings

Indeed

Agente Bilingüe

We’re Hiring: Bilingual Customer Service Agent (English / Spanish) Are you passionate about helping people and delivering exceptional experiences? Join our growing team and become the voice that makes a difference for our customers—every single day. \-\-\- About the Role As a \*\*Bilingual Customer Service Agent\*\*, you will be the first point of contact for our customers, providing clear, friendly, and effective support in \*\*English and Spanish\*\* across multiple channels. You’ll play a key role in building trust, resolving issues efficiently, and ensuring every customer interaction reflects our values of quality and care. \-\-\- Key Responsibilities \* Assist customers via phone, email, chat, or social media in \*\*English and Spanish\*\* \* Resolve inquiries, complaints, and service requests with professionalism and empathy \* Accurately document interactions in our CRM system \* Collaborate with internal teams to ensure timely solutions \* Consistently meet or exceed customer satisfaction and performance metrics \-\-\- What We’re Looking For \* Fluent spoken and written \*\*English and Spanish\*\* \* 1\+ year of experience in customer service, call center, or support roles (preferred) \* Excellent communication and active listening skills \* Strong problem\-solving ability and attention to detail \* Comfortable working with digital tools and customer management systems \* A positive, team\-oriented attitude \-\-\- What We Offer \* Competitive salary and performance\-based incentives \* Paid training and continuous learning opportunities \* Career growth within a dynamic, international environment \* Supportive team culture that values diversity and inclusion \* Stable schedule and work\-life balance \-\-\- Ready to Apply? If you’re bilingual, customer\-focused, and ready to grow your career, we’d love to hear from you. \*\*Apply now and become part of a team where your voice truly matters.\*\* \-\-\- \*We are an equal opportunity employer and celebrate diversity at all levels of our organization.\* Job Types: Full\-time, Permanent Pay: From $2,500\.00 per week Work Location: In person

Miguel Hidalgo 211, Centro, 31700 Nuevo Casas Grandes, Chih., Mexico

Indeed

Call Agent JRZ

Through our partners, Conduent delivers mission-critical services and solutions to Fortune 100 companies and more than 500 governments, creating exceptional outcomes for our clients and the millions of people who rely on them. You have the opportunity to thrive personally, make a difference, and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** * Performs business support or technical work, using data organizing and coordination skills. * Performs tasks based on established procedures. * In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** * Expands skills within an analytical or operational process. * Maintains appropriate licenses, training, and certifications. * Applies experience and skills to complete assigned work. * Works within established procedures and practices. * Establishes the appropriate approach for new assignments. * Works with a limited degree of supervision. **Functional Knowledge** * Has developed skillset in a range of processes, procedures, and systems. **Business Expertise** * Supports to achieve company goals by helping teams to integrate and work together. **Impact** * Impacts a team through quality of the services provided and information shared. * Uses discretion to modify work practices and processes to achieve results or improve efficiency. **Leadership** * May give informal guidance to junior team members. **Problem Solving** * Ability to problem solve, self-guided. * Evaluates issues and solutions to provide the best outcome for the client and end-users. **Interpersonal Skills** * Exchanges information and ideas effectively. **Responsibility Statements** * Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. * Identifies customer needs by referring to case notes and examining each as a specific case. * Performs routine call center activities concerning business products and services. * Uses standard scripts and established guidelines while under supervision, to meet SLAs. * Provides customers with information that is specialized. * Communicates in a warm and empathetic manner. * Gathers all necessary information to update the database. * Escalates issues to senior levels, based on complaints or concerns. * Explains company policies to customers. * Responsible for the end-to-end resolution of customer issues. * Performs other duties as assigned. * Complies with all policies and standards. Conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, genetic information, or any other protected group under the law. For U.S. applicants: Individuals with disabilities who need a reasonable accommodation to apply for or compete for employment at Conduent may request such accommodation by clicking the following link, completing the accommodation request form, and submitting the request using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox, download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico

Avaya Phone System Configuration – IT Contractor64149291582339122

Indeed

Avaya Phone System Configuration – IT Contractor

**Job Title:** Avaya Phone System Configuration – IT Contractor **Position Type:** Contract **Location:** Remote **Duration**: Contract basis \- Project basis **Position Overview** We are seeking an experienced IT professional with specialized expertise in **Avaya phone system configuration and administration**. The contractor will be responsible for configuring, maintaining, and optimizing our Avaya communication systems to ensure reliable and efficient operations across the organization. This role is project\-based and requires a hands\-on professional who can deliver high\-quality results with minimal supervision. **Key Responsibilities** * Configure and program Avaya phone systems, including extensions, call routing, voicemail, hunt groups, and auto\-attendants. * Manage system upgrades, patches, and updates to ensure security and functionality. * Perform troubleshooting and resolve issues related to Avaya voice systems, hardware, and integrations. * Collaborate with internal IT staff to assess business requirements and implement system enhancements. * Provide user support and training for Avaya system functionality as needed. * Document system configurations, changes, and troubleshooting procedures. * Ensure compliance with company IT standards, security policies, and industry best practices. **Qualifications** * Proven experience configuring and managing **Avaya phone systems** (Avaya Aura, Avaya IP Office, or related platforms). * Strong knowledge of VoIP technologies, SIP protocols, and telephony systems. * Familiarity with call center features, reporting tools, and system integrations. * Ability to troubleshoot both hardware and software issues. * Excellent problem\-solving skills and attention to detail. * Strong communication and documentation abilities. * **Relevant certifications (e.g., Avaya Certified Implementation Specialist (ACIS) or Avaya Certified Support Specialist (ACSS)) are a plus, but not required.** **Contract Details** * **Compensation:** Open for negotiation. * **Schedule:** Flexible, based on project needs. * **Reporting To:** CEO/COO Job Type: Contract Pay: From $50\.00 per hour Work Location: Remote

Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico

$MXN 50/day

Supervisor de Aseguramiento de Calidad64149290972930123

Indeed

Supervisor de Aseguramiento de Calidad

Supervisor de Aseguramiento de Calidad**The ideal candidate will reside in/near** **Ciudad Cuauhtémoc, Chihuahua** **The ideal candidate will reside in/near Ciudad Cuauhtémoc, Chihuahua** **Summary** This position is responsible quality process and adherence for the Business Units in Mexico. The responsibilities may incorporate manufacturing quality and inventory quality review, warehousing requirements and vetting new facilities, quality claim investigation, and working with Mexico and US resources to ensure product quality best practices are adhered to under a cost\-effective approach. **Responsibilities** *30% Quality Control Auditing* * Conduct regular audits to check, test, and inspect raw materials, goods in process and finished goods, to ensure compliance and identify areas for improvement. This apply for Winfield sites as well as 3rd party vendors. * Monitor the performance of equipment, processes and 3rd party manufacture; identify, troubleshoot and resolve scheduling problems involving the related parties in order to maintain efficient operations. * Ensure our manufacturing \& warehousing operations as well as facilities meet regulatory \& quality requirements for all the inventory per product line grouping. * Audit seed quality attributes on imports with International and Mexico testing results and coordinate sample testing. *30% Quality Claim Investigation* * Montor quality claims KPI performance and identify trends. * Liaise with sales reps and management to address customer claims about products. * Investigate quality concerns and identify root cause issues to identify corrective and preventative actions. * Work collaboratively with internal and external partners to implement short\-term and long\-term solutions. * Prepare activity and progress reports so recurring claims/problems either with the quality of the product or the reliability of the testing procedures, can be identified and addressed. *20% Quality Control Standards \& Regulatory* * Liaise \& Co\-work with corporate quality assurance partners to define and adopt the adequate quality standard for Mexico operation as well as with local leadership to address the needs and scope. * Co\-work with regulatory department to adhere manufacturing \& warehousing operations to be compliant with product registrations, legal permits, labeling, packing, storing, handling, transporting and disposing products. * Develop and maintain quality control manuals, procedures, and documentation for new and existing products and processes * Provide training on quality control procedures and best practices for manufacturing \& warehousing personnel as well as for supervisors * Understand new changes in regulatory and customer requirements for products to develop and implement actions plans to mitigate risk or quality assurance deviations. *20% Vendor and Warehouse Assessments* * Assist in assessing potential vendor and warehousing options based on product quality and regulatory compliance needs. * Develop guidelines and requirements to share with these potential partners to meet our quality standards. **Education and qualifications:** * 4\-year degree or higher \- required * Bilingual: Spanish and English \- required * 4 or more years of increasing responsibility in quality and/or supply chain roles within Mexico \- required * Quality supervisor experience \- preferred * Experience with regulatory requirements in manufacturing environment \- required * Experience with one or a combination of agriculture products and supply chain processes \- preferred * Demonstrated computer skills in Microsoft suite of products (Outlook, Word, Excel, PowerPoint) \- required * Ability to travel over 30% of time \- required **About Land O'Lakes, Inc.** Join us and be part of a Fortune 250, farmer\- and member\-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root. Land O’Lakes and our global entities support diversity in employment practices. Neither Land O’Lakes, nor its affiliates or search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. If you need to submit a reasonable accommodation request to complete the employment application process, please call the HR Solution Center at 844\-LOL\-HR4U (844\-565\-4748\) M\-F 8:00am\-4:30pm CT.

San Paolo 344, Dublan, Ex-Agrícola San Antonio, 31533 Cuauhtémoc, Chih., Mexico