**Company Description** **Grupo Tress Internacional** is a Mexican company with over 30 years of experience, specializing in technology solutions for Human Resources and payroll management. **Job Description** * Provide support, training, and personalized technical assistance. * Identify areas for improvement in software usage and propose consulting solutions. * Assist clients in resolving system-related incidents. * Coordinate actions with other teams to ensure customer satisfaction. **Requirements** **What do you need?** * Reside in Juárez, Chihuahua. * Completed university degree in Computer Science, Computer Systems, or related field. * Advanced Excel skills. * Knowledge of SQL. * Interest and prior experience in B2B customer service. * Desired: Knowledge/experience in Payroll and LFDT. **Additional Information** * 100% gross salary and direct hiring by Grupo Tress Internacional * Work schedule: Monday to Friday from 8:00 am \- 6:00 pm. * Training in technology and Human Resources processes. * Work tools and transportation support. * **Benefits that add value:** * Grocery vouchers * Remote work assistance * Major Medical and Life Insurance * Savings Fund * Performance Bonus * Additional days off beyond legal requirements.