**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. \#WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as **Service Desk Agent** **(Onsite position in GDL)** **Responsibilities** * Manage and resolve incidents efficiently to ensure minimal disruption to business operations. * Provide exceptional service desk support to users addressing technical issues promptly. * Utilize Service Now for tracking and managing incidents and service requests. * Collaborate with team members to improve incident management processes and workflows. * Maintain and support Windows\-based systems to ensure optimal performance. * Conduct root cause analysis to prevent recurrence of incidents and improve system reliability. * Document and update incident management procedures and knowledge base articles. * Assist in the development and implementation of IT service management best practices. * Monitor system performance and provide recommendations for improvements. * Communicate effectively with users and stakeholders to provide updates and gather feedback. * Participate in team meetings and contribute to continuous improvement initiatives. * Ensure compliance with company policies and industry standards in all IT operations. * Support the onboarding of new users by setting up accounts and providing necessary training. **Qualifications** * Possess a strong understanding of incident management processes and tools. * Demonstrate proficiency in using Service Now for incident tracking and resolution. * Have experience in providing service desk support in a professional environment. * Show expertise in managing and maintaining Windows\-based systems. * Exhibit excellent communication and problem\-solving skills. * Display the ability to work collaboratively in a team\-oriented environment. * Be detail\-oriented with a focus on delivering high\-quality IT services. **Why Cognizant?** *Improve your career in one of the largest and fastest growing IT services providers worldwide* *Receive ongoing support and funding with training and development plans* *Have a highly competitive benefits and salary package* *Get the opportunity to work for leading global companies* *We are committed to respecting human rights and build a better future by helping your minds and the environment* *We invest in people and their wellbeing.* *We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.* ***Equal Employment and Affirmative Action Policy:*** *Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.* *At Cognizant we believe than our culture make us stronger!* *Join us now!* \#BeCognizant \#IntuitionEngineered