**Summary of the role** If you hate inefficiency, thrive on solving tough problems fast, and want your work to directly support first responders in their most critical moments, this role is for you. We’re building a secure communications app that keeps public safety agencies connected when it matters most — and we need someone relentless, focused, and ready to push limits. You’ll be a key part of a growing technology business, helping users, keeping systems updated, and making sure everyday tasks run smoothly. This is a perfect role for someone who likes a balance of customer support, light tech troubleshooting, and business administration — no two days are exactly the same! **What You'll Do*** Customer Success \& Support * Respond to user inquiries in a friendly, professional manner. * Maintain and update user accounts, user database, contracts, and service agreements. * Provide basic IT support to users (e.g., account access, general troubleshooting). * Help manage documentation and guides for customers. * Operations \& Administration * Assist with basic financial tasks. * Organize digital records and maintain business documents. * Help keep our day\-to\-day operations running smoothly across different areas of the business. * Play a key role in different projects with high impact to our growing company. **Who You Are*** Organized, dependable, and good at managing multiple tasks. * Tech\-comfortable: You pick up new software and tools quickly. * Great communicator, both in writing and in conversation. * Enjoy working independently, but love collaborating with a team. * Detail\-oriented and like keeping things neat, clear, and moving forward. **Skills \& Requirements*** Bachelor’s degree in Business, IT, or a related field preferred. * Professional English proficiency (written and spoken). * Experience with Google Workspace, Microsoft Office, and CRM/project management tools. * Ability to maintain confidentiality and handle sensitive information professionally. * Basic IT troubleshooting knowledge **What We Offer*** Salary: Competitive (MXN $22,000–$25,000/month). * Schedule: Monday–Friday, 6 AM–3 PM Pacific Time. * Opportunities for professional development. * Paid online English courses. * Enjoyment of proportional vacation days! E04JI802n1q2407rtnq