**Goals:** * Manage assigned customer portfolio, including key accounts * Focus on driving revenue growth, profitability, and positive cash flow * Ensure high levels of customer satisfaction and retention * Develop and manage a Customer Success Team * Provide strategic direction and leadership to the Customer Success Team * Align Customer Success initiatives with overall business objectives **Tasks and Responsibilities** * Management of the assigned Customer Success Team. * Customer relationship management includes full program responsibility with both, existing and new customers and support with contract negotiations. * Supports new business development and growth objectives within focused vertical markets includeing Med\-tech and Life sciences, Aerospace, Smart Infrastructure and Environment, and Industrial market sectors. * Effective portfolio management focusing on growth, profitability and cash flow (profit \& loss responsibility) * People \& organization development: implementation of the Company Operating Model including further development of key roles, competencies and interfaces to business support functions and operations organization. * Collaboration with colleagues in other regions * Positioning and representing a great experience with customers * Assess/mitigate risks associated with customer programs, monitor and track performance of the assigned portfolio and individual customers against established KPIs and goals. * Analyze customer data to identify trends and opportunities for improvement, program expansion, and routine utilization of business intelligence platform/tools (Qlik/SAP/CRM) **Required Knowledge Skills and Abilities** * Bachelor’s degree in business, finance, and/or technical program * Over 5 years of demonstrated leadership experience * Over 5 years of relevant experience in a manufacturing environment; preferably electronics industry * Entrepreneurial mindset with a focus on innovation and growth * Strong customer\-centric approach and focus on meeting/exceeding client requirements * Excellent problem\-solving and analytical skills with a strategic mindset * Ability to learn/understand technical aspects of electronics contract manufacturing and collaborate with cross\-functional teams in overall management of customer programs * Skilled in conflict resolution with the ability to navigate interpersonal dynamics * Exceptional communication and negotiation skills with “C\-suite” and Director Levels * Bilingual Spanish/English * Valid US Visa