Job Summary: We are seeking Engineers with experience in technical support, maintenance, and user assistance to resolve hardware and software incidents. Key Highlights: 1. Life and Career Plan and Continuous Training 2. Free English Classes 3. Professional Development in Technical Support and IT We are looking for Engineers across various regions of the Mexican Republic. · Technician in Systems or incomplete degree in Systems Engineering or related IT field. · Minimum 1 year of experience in technical support, maintenance, user assistance, and information security. · Perform preventive and corrective maintenance on computers and printers. · Knowledge of ticketing systems, networks, and backups. · Provide user assistance via ticketing tools. · Resolve hardware and software incidents on desktop equipment. · Install applications, system images, and Windows operating systems. · Perform data backups. · Knowledge of VPN networks. Additional Benefits and Perks: - · Life and Career Plan, Continuous Training. · Travel Allowance · Statutory Benefits · Free English Classes Employment Type: Full-time, Indefinite Term Salary: $10,000.00 - $11,000.00 per month Benefits: * Option for an indefinite-term contract * Company-provided mobile phone Education: * Incomplete or ongoing Higher Technician degree (Preferred) Experience: * Technical Support: 1 year (Mandatory) Language: * English (Preferred) Work Location: On-site employment