**TYCAN**, a Telecommunications and Advanced Computing company with over 10 years in the industry, is looking for a **Senior IT Support Engineer** with experience in network and telecommunications support. We are seeking a committed professional with initiative and a passion for technology who wishes to join a dynamic and service-oriented team. **WE OFFER:** * **Net base salary (paid biweekly)** * **Hybrid model:** remote work with occasional in-person meetings or on-site visits as required. * **Major Medical Insurance** * **Statutory benefits** from day one. * **Work uniforms and housing support** (chair, desk, etc.). * **Paid travel allowances** for transfers and technical visits. **RESPONSIBILITIES:** * Provide **technical support in telecommunications and networks**. * Configuration, maintenance, and monitoring of equipment using **Fortigate, Mikrotik, Fortimanager, and Zabbix**. * Respond to incidents and resolve connectivity issues. * On-site installation and support at various locations within the state of Chihuahua. * Participation in technical and operational meetings. * Software implementation and design. **REQUIREMENTS:** * Completed bachelor’s degree in **Systems Engineering, Computer Science, or Telecommunications** * **3 to 5 years of experience** in technical support and on-site installations * Proficiency with **Fortigate, Mikrotik, Fortimanager, and Zabbix**. * **FCP Certification** (The Fortinet Certified Professional) * Availability to travel throughout Chihuahua * Ability to use tools (drill, hammer, etc.) * Proactive attitude * Service-oriented mindset * Sense of urgency If you are interested, apply here or send your updated CV to **psychol.gabrielahdz10@hotmail.com** Job type: Full-time, Indefinite duration Salary: $35,000.00 - $40,000.00 per month Benefits: * Free uniforms Application question(s): * Do you hold a Fortinet certification? Work location: On the road