We are looking for a **Customer Service Representative (CSR) specialized in heavy freight transport**, with experience in route management and real-time incident resolution. **Preferably with a degree in Logistics, Transportation, or related field.** **Requirements:** **Minimum 1 - 2 years of experience** in heavy freight transport. Knowledge of **national and international routes, customs, permits, and transportation regulations**. Ability to **solve problems in real time and manage unexpected situations**. Proficiency in **Excel and digital tools** for reporting and traffic control. **Effective communication with operators, clients, and various departments**. **Availability for rotating shifts or on-call duties** as required by operations. **Responsibilities:** **Assignment and monitoring of routes** ensuring efficiency in time and cost. **Handling and resolution of incidents** with operators and clients. **Validation of necessary documentation** for each trip. **Process optimization** in coordination with the logistics team. **Key competencies:** Strategic thinking and decision-making under pressure. Organization and attention to detail. Proactivity and solution-oriented mindset. Job type: Full-time Salary: $1.00 - $11.00 per month Work location: On-site position