The main objective of the ***Material Customer Service*** is to provide customer support to a set list of customer accounts. Has three main focus areas: * Maintenance and understanding of customer demands * Managing customer shipments * Managing communication around areas that impact demand and/or shipments **Your Responsibilities:** * Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies * Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally * Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers * Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner * Developing inventory, production and delivery plans for the customer * Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations * Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch * Anticipating customers’ needs in order to ensure maximum customer satisfaction * Ensures ownership and business continuity for account coverage **Qualifications, knowledge and skills:** * Bachelor’s degree is preferred * Advanced or fluent English – emails and some conference calls in English * Excellent written and spoken communication skills in Spanish * Detail oriented with the ability to multi\-task and set priorities * Strong desire and ability to serve customers and solve problems * Must be able to work well independently and escalate appropriately * Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis * Strong knowledge of customer facing ECI processes Tipo de puesto: Tiempo completo Sueldo: $1\.00 \- $2\.00 al día Experiencia: * servicio al cliente en seguimiento de materiales: 2 años (Deseable) Idioma: * inglés fluido (Deseable) Lugar de trabajo: Empleo presencial