Provide support for the product line across all product lines, with the purpose of keeping under control the KPIs established for the three types of contracts: cost per meter, guaranteed performance, and consignment. The KPIs will be set for each specific case, being the most important ones: performance, drilling speed, total integrated drilling value, among others. Agreed upon with each client according to their needs and contract particularities, as well as generating the necessary information to present accurate data about tool usage to the client, such as: performance, consumption, costs, opportunity areas, recommendations for new products, etc. **Main responsibilities: minimum experience: at least 1 to 3 years** * Know and be able to demonstrate operationally the different products from the steel division on various mining equipment. * Establish contacts with clients at the end-user level within operations departments and supervisors. * Conduct inspections on operating equipment to provide technical support for used products. * Train end users and supervisors both in the field and in classroom settings. * Perform bit sharpening and any other maintenance activities related to drilling tools. * Maintain control of steel inventory in exchange systems. * Monitor and manage consumable inventories to maintain an accurate critical list. * Support the RGD product specialist in preparing reports for testing new products and make recommendations to clients to improve RGD product productivity. * Keep customer-related databases updated and verified. * Prepare weekly and monthly reports corresponding to your activities. * Participate in internal and external training activities with clients. * Notify changes in lithology, operations, or equipment acquisition occurring within the contract. **Requirements** * Requirements (general and specific knowledge): * Technical degree or mechanical, mining engineer, or related field. * Minimum of 1 to 2 years of experience in similar roles providing technical support for drilling equipment and consumables. * Knowledge of drilling steels and KPI management. * Intermediate to advanced English. * Type B driver's license (desirable). * Ability to drive 4x4 manual transmission vehicles. * Proficiency with Office software suite. * Soft skills: organized, detail-oriented work. * Work Location (Office / Mine): State of Guerrero. * Job Type (On-site/Hybrid/Remote): On-site. * Work Schedule/Shifts: 20x10 (this is an option). Job type: Full-time Salary: $15,000.00 - $20,000.00 per month Workplace: On-site job