**POSITION: CUSTOMER SERVICE & BUYER Jr** **Job Summary:** Serves as the direct point of contact with the customer and coordinates regular production requirements. Place POs, Validate Lead Times and MOQs **Responsibilities: Assist Customer Service Manager with the following activities:** * Receives and responds to customer inquiries, handles complaints related to shipments, and notifies relevant departments of any changes in customer requirements. * Receives and processes customer purchase orders for regular production, miscellaneous items, and NPIs. * Informs the customer of the status of their purchase orders and shipments. * Monitors all order entries related to production and prototype orders in the Macola system. * Analyzes customer demand and notifies planning and purchasing departments of any variations. * Follows up with planning to ensure orders are scheduled on time and appropriately. * Responsible for sending order confirmations to customers, either in PDF or through the portal as applicable. * Attend the daily production meeting. * Daily updates to the Open Sales Order Report * Monthly analysis of the Open Sales Order Report for existing backlog, Open Orders and Future requirements **Responsibilities: Assist Sr. Planner buyer with the following activities:** * PO placing (US Side), analysis of the demand & decide to do the PO placing with US and Mexican suppliers * Contact suppliers for status on Open Purchase orders * Review discrepancies between PO receipts and PO invoices * Expedite orders accordingly or push out orders as need it * Support to the Quality Team on any rejection with information such as PO, Supplier, Contact Point, Etc * Learned the Macola system and obtain familiarity with our standard of manufacturing * Assure suppliers comply with safety and quality alignments within company standards * Strong Analytical decision making * Work with Excess and Obsolete materials **Requirements:** * Minimum 2 years of experience in customer service in a Manufacturing setting preferred. * Knowledge in MRP, Buyer, Planning and Excel formulas * Analytical skills. * Bilingual (Spanish-English). * Proficient in MS Office. * Negotiation skills. * Effective communication. Tipo de puesto: Tiempo completo Sueldo: $1,300.00 - $1,450.00 al día Beneficios: * Caja de ahorro * Estacionamiento de la empresa * Opción a contrato indefinido * Seguro de gastos médicos mayores * Seguro dental * Seguro de vida * Servicio de comedor * Vacaciones adicionales o permisos con goce de sueldo * Vales de despensa Lugar de trabajo: Empleo presencial