Job Summary: Attend to customers during vehicle reception and delivery, quote services, and ensure customer satisfaction through quality control. Key Responsibilities: 1. Manage vehicle reception and delivery for service and repairs. 2. Conduct vehicle inventories and install protective covers to safeguard vehicles. 3. Attend to customers and follow up on the status of their vehicles. · Receive customer vehicles for maintenance, repairs, and/or aesthetic services, and generate corresponding service orders. · Perform vehicle inventory to assess the physical condition of the vehicle upon receipt and delivery to prevent subsequent claims. · Install protective covers on steering wheels, seats, and floor mats to prevent staining during repairs. · Quote repair services, parts, and accessories based on the current price catalog. · Record vehicle entries and exits from the workshop in the service unit tracking system, maintaining oversight of vehicles pending repair. · Submit service orders to the Control Tower to schedule vehicle service and conduct appropriate follow-up. · Handle customer phone calls to report faults, request repair authorizations, and notify customers of repair progress, providing estimated delivery dates and times. · Review invoices to verify accuracy based on services performed on vehicles and explain charges to customers for full satisfaction. · Inspect repaired vehicles prior to customer delivery to prevent complaints. · Knowledge of automotive mechanics. Employment Type: Full-time Salary: $9,451.20 - $15,000.00 per month Education: * Completed high school (Preferred) Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
