CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Ensure coordination of shipments and tracking orders, guaranteeing compliance with performance indicators and customer satisfaction through service and support. Key Highlights: 1. Coordination and tracking of shipments to ensure customer satisfaction. 2. Customer service and issue resolution. 3. Management of operational processes and data entry. Logistics and Operations City: VERACRUZ Publication Date: Apr 28, 2026 Schedule: 6:00 AM\- 2:00 PM Description: General Purpose: Ensure that shipment coordination and tracking order processes are carried out in accordance with Operational Cycles to meet established performance indicators and satisfy customer needs. Main Results Key Responsibilities: 1\.\- Execute processes outlined in the Operational Cycles Manual, ensuring accurate scanning of incoming and outgoing shipments entering the area, and timely handling of Tracking Orders, to provide prompt service to our customers. 2\.\- Contact customers whose shipments lack delivery information, in order to obtain correct data and ensure proper delivery in accordance with the contracted service guarantee. 3\.\- Update and submit daily reports on processed shipments at the banking operations level, to maintain control over all incidents. 4\.\- Provide service and support to external and internal customers. 5\.\- Enter call and coordination records into the Shipping Control Agenda system. Decision Making Internal Relationships: 1\.\- Custody and Location Supervisor, to execute actions implemented for achieving departmental objectives. 2\.\- Shipping Control Assistants, to provide support in coordinating service deliveries. 3\.\- Location Assistants, to coordinate services located at CE, CNA, and Custody, thereby ensuring customer satisfaction. External Relationships: 1\.\- Customers, to coordinate delivery of shipments encountering delivery issues and to provide updates on requests made by customers. Work Tools: PC Education: Minimum Education Level: Completed High School Ideal Education Level: Completed High School Field of Specialization: Customer service, data entry, and administration Work Experience: 6 months as a document controller or administrative assistant Travel Required: No Additional Language: Not required Required Language: Not required Proficiency Level: Not required Knowledge Profile: GENERAL: Data entry and administration Direct and telephone-based customer service Problem solving Information analysis PC operation SPECIFIC: Products and services Courier and parcel services Experience Profile: GENERAL: 6 months of experience in customer service, data entry, and information administration Competencies: Click Enter to display the description of Safety and Well-being Safety and Well-being Click Enter to display the description of Results Orientation Results Orientation Click Enter to display the description of Teamwork Teamwork Click Enter to display the description of Creativity and Openness to Change Creativity and Openness to Change Click Enter to display the description of Customer Service Customer Service Click Enter to display the description of Business Vision Business Vision Click Enter to display the description of Leadership of Work Teams Leadership of Work Teams