CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Responsible for handling service reports, managing shipments, communicating with customers, and reconciling manifests, ensuring customer satisfaction. Key Responsibilities: 1. Customer service report handling and follow-up. 2. Shipment management and operational feedback. 3. Delivery coordination and process validation. Logistics and Operations City: VERACRUZ Publication Date: Apr 20, 2026 Schedule: Day shift Description: Main Responsibilities: Timely and proper handling of assigned service reports by daily reviewing each service report to address customer requirements using management tools to provide satisfactory responses to customer requests. Reporting on services entering Shipment Control by daily reviewing shipment scans, supported by visit and control label information, via the CRM\-SOLUCIONA shipment management system, to evaluate and manage customer service and support, providing operational feedback on process deviations. Executing timely customer calls for shipments entered into Shipment Control through the daily shipment coordination and customer calling process, to evaluate and manage customer service and support, providing operational feedback on process deviations. Generating delivery reports for shipments requiring them, by tracking shipment incidents per operational cycle procedures, to promptly notify and coordinate shipments. Daily physical reconciliation of local route delivery and return manifests by daily tracking via the reconciliation tool, to validate compliance with delivery processes.