Job Summary: You will be the technical owner responsible for automating and integrating the software lifecycle with IT operations, integrating ServiceNow with development tools to enable rapid and secure deployments. Key Highlights: 1. Automation of deployments with advanced modules such as ChangeVelocity. 2. Implementation of Digital Product Release (DPR) to orchestrate releases. 3. Technical integrations via APIs (REST/SOAP) to connect systems. DESCRIPTION Role Summary You will be the technical owner responsible for **automating and integrating** the software lifecycle with IT operations. This role is not merely about configuring tickets; it requires integrating ServiceNow with development tools (e.g., Azure DevOps) to ensure software deployments are rapid and secure. Key Responsibilities * **Deployment Automation:** You will use advanced modules such as **ChangeVelocity** to automatically generate change records in ServiceNow upon code changes, eliminating manual tasks. * **Modern Release Management:** You will implement **Digital Product Release (DPR)** to orchestrate digital product releases from planning through delivery, ensuring compliance with corporate policies. * **ITSM Development:** You will configure and optimize traditional Incident, Problem, and Change workflows under the **ITIL v4** framework. * **Technical Integrations:** You will build connections via **APIs (REST/SOAP)** enabling ServiceNow to "communicate" with other enterprise systems. * **Process Design:** You will use **BPMN 2\.0 and UML** to diagram and document how processes should function before coding them. REQUIREMENTS Education and Experience * **Degree:** Bachelor’s degree in Computer Science, IT, or related field \[Job Description]. * **General Experience:** Minimum **4 years** as a ServiceNow developer or implementer \[Job Description]. * **Specific Experience (1 year mandatory):** Experience with ITIL (v3 or v4\), application support (SLAs), solution integration, software security and quality \[Job Description]. Technical Knowledge (ServiceNow) You must master the following modules and tools: * **ITSM Core:** Incident, Problem, Change, and Release Management \[Job Description]. * **Advanced Modules:** * **ChangeVelocity:** API-based integrations to accelerate changes. * **Digital Product Release (DPR):** Release orchestration. * **Development:** Proficiency in **APIs, Tables, and Flows** within the platform \[Job Description]. Additional Methodologies and Tools * **Frameworks:** ITIL v3/v4 (implementation and best practices) and **DevOps** principles \[Job Description]. * **Modeling:** BPMN 2\.0 and UML for process design. * **Technical Soft Skills:** Bottleneck analysis, scalability issue resolution, and agile methodologies. * **Desirable:** Experience with **Azure DevOps** and Infrastructure as Code (IaC) \[Job Description].