Job Summary: This position involves executing and operating daily CRM activities, focusing on campaign configuration, execution, and monitoring, as well as simple automations and operational reporting. Key Highlights: 1. CRM operations in SAP, Salesforce, and Emarsys 2. Configuration and execution of CRM campaigns and automations 3. Operational monitoring and reporting of campaigns **Job Objective** Execute and operate daily CRM activities focused on campaign configuration, execution, and monitoring; simple automations; basic segmentation; and operational reporting—primarily using SAP CRM and complementarily Salesforce and Emarsys—to ensure correct campaign operation and quality. **Responsibilities** * Configure, schedule, and execute CRM campaigns in SAP (emails, simple journeys, and basic triggers). * Configure simple automations in SAP (basic rules, triggers, segmentations, retries, or pauses). * Prepare campaigns on the platform using pre-defined inputs (audience, content, dates, and rules), without strategic responsibility. * Execute pre-launch operational quality checklist (parameters, audiences, links, dates, and exclusions). * Monitor campaign execution and status (sent, paused, errored, retries). * Track operational incidents related to campaigns. * Generate operational reports with basic campaign metrics. * Track results and alert operational deviations, without performing advanced analysis. **Requirements** * Bachelor’s degree in Computer Science, Information Technology, or related field. * Minimum 5 years of verifiable experience in CRM operations or Marketing Automation platforms. * Must have hands-on operational experience with SAP CRM (basic configuration and campaign execution). * Experience executing digital campaigns (email or other communications) directly from a platform. **Knowledge and Tools (Mandatory)** * SAP CRM: Campaign operations, simple automations, and basic configuration * Experience operating CRM or Marketing Automation tools. * Operational data handling: Simple segmentations, filters, and basic validations * Reading and tracking of basic campaign metrics. **Desirable Knowledge** * Salesforce CRM (operational user level). * Emarsys (optional). * Intermediate Excel: Filters, simple pivot tables, validations * Basic HTML knowledge for light email editing: Text adjustments, links, images, and simple corrections (not web development) Employment Type: Full-time Salary: $40,000.00 - $45,000.00 per month Work Location: On-site