Customer Service Agent

A leading company in the insurance sector is seeking Customer Service Executives to provide telephone support and guidance to our policyholders, deliv

Position Summary: We are seeking a Housing Advisor for INFONAVIT with experience in credit counseling, customer service, and a strong focus on service excellence and results. Key Highlights: 1. Comprehensive advisory services to INFONAVIT beneficiaries. 2. Customer-centric approach and teamwork orientation. 3. Professional development and academic support. We are committed to being a diverse and inclusive workplace that provides equal opportunity and does not discriminate based on race, national origin, gender, sexual orientation, disability, age, or any other legally protected status. Therefore, we invite you to participate in our recruitment process to join us as a **Housing Advisor for INFONAVIT**. **EDUCATION:** Completed undergraduate degree in economics, administration, or engineering fields. **WORK EXPERIENCE** * Minimum of 2 years of experience in credit or financial advisory/promotion and customer service. **OTHER REQUIREMENTS** * Flexible availability regarding work hours. * Service-oriented attitude. * Organization skills, activity follow-up, and results orientation. * Intermediate Excel proficiency. **CORE COMPETENCIES:** * Social awareness and teamwork. * Service-oriented attitude. * Organization skills, activity follow-up, and results orientation. * Excellent customer or user service. **MAIN RESPONSIBILITIES:** * Contact beneficiaries (via phone calls and messages). * Advise interested beneficiaries on acquiring INFONAVIT housing. * Build databases of beneficiaries interested in acquiring INFONAVIT housing. * Schedule appointments for housing developments. * Provide information about required documentation to access the Housing Program for Well-being. * Address questions and concerns raised by beneficiaries regarding the Housing Program for Well-being. **SALARY** * Monthly gross income of $16,000.00 MXN plus benefits exceeding statutory requirements. **BENEFITS** Additional income beyond your base salary: * Transportation allowance. * Grocery vouchers. Benefits that grow with you: * Savings fund (increases with tenure). * Year-end bonus exceeding statutory requirements. * Vacation bonus exceeding statutory requirements. Your well-being matters: * Life insurance. * Vacation days exceeding statutory requirements. * Eyeglass assistance after one year of service. Support for your growth: * Academic support to continue or complete your studies after one year of service. And more.
Juan García
Indeed · HR