Field Network Installation and Support Engineer

Description

Job Summary: People Hackers is seeking a Field Network Installation and Support Engineer to handle projects and clients, with a focus on innovation and network and security solutions. Key Highlights: 1. Access to certifications and courses from leading brands. 2. Excellent work environment and genuine professional development. 3. Operational freedom to balance professional and personal life. **People Hackers is seeking a Field Network Installation and Support Engineer in Gustavo A. Madero, Mexico City** ------------------------------------------------------------------------------------------------------------ **About Us** * A solutions integrator specializing in networks and security — a different, unique, and above all innovative company. We are partners of Cisco, Google Telcos, Ruckus, SonicWall, and Fortinet. We seek field or on-site support engineers with experience in network installation, support, and monitoring for diverse projects or clients. **About Our Value Proposition** * Access to certifications and courses from brands such as Cisco, Fortinet, Aruba, etc. * Excellent work environment, with real medium- and long-term career development. * Operational freedom to manage your time and achieve a professional–personal balance. **Our Offer** * **Compensation:** MXN 15,700 net monthly + MXN 1,500 monthly bonus under direct employment contract, plus statutory benefits. * **Schedule:** Monday to Friday, 8:00 AM to 5:00 PM; Saturday half-day when required. * **Work Area:** Mexico City (CDMX) and Metropolitan Zone. **What We’re Looking For** * 2 years of experience as: field engineer, on-site support engineer, installation engineer, field support technician, antenna installer, cabling technician, telecommunications analyst, or telco engineer. * Technical Superior University degree (TSU) / incomplete or completed engineering degree (preferred). * 1 year of experience installing, implementing, and configuring network switches, access points, CPEs (modems, Wi-Fi routers, 4G/5G receiving antennas, VoIP devices), ONTs (fiber optics, GPON), and structured cabling — for brands including Aruba, Ruckus, Fortinet, Ubiquiti, MikroTik, TP-Link, etc. * 1 year of on-site support and troubleshooting for Wi-Fi networks: physical layer (MDF nodes and IDF distribution points), cable verification, power supply, hardware (status lights on access devices, hubs, repeaters), and Wi-Fi connectivity protocols (latency, jitter, packet loss, and signal strength (RSSI) testing via SNMP, WMI using Zabbix, PRTG, SolarWinds, Nagios, etc.). * Knowledge of Level 1 physical or network issue resolution to ensure optimal operation. Basic preventive and corrective maintenance of network infrastructure. * 1 year of experience using ticketing tools for service reporting and documentation (installations, evidence photos, logs, action records (Alice)), and updating basic as-built documentation. * Management, tracking, and consumption of materials, shortages, and returns. * Certification or training in Working at Heights (DC3), highly preferred; valid driver’s license. **Desired Education Level:** Higher Education – Incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Wi-Fi height assessment prior to CPE/ONT installation * Wireless, cabling, and networking * Routers, switches, APs, MDF, IDF * Controller installation * SNMP, testing, and monitoring *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69b8b6c85b00003700742986&source=indeed