NOC Operator

Description

Job Summary: Responsible for providing first-level technical support, managing tickets, and ensuring proper incident handling in a rotating-shift environment. Key Highlights: 1. Initial diagnosis and remote support 2. Proactive communication with the customer 3. Career growth **i5 Group is seeking an NOC Operator in Miguel Hidalgo, Mexico City** ------------------------------------------------------------------- **Position: L1 NOC Operator** ONLY: Mexico City \| ***Rotating shifts*** Responsible for providing first-level technical support, managing tickets, and ensuring proper incident handling. **Responsibilities:** * Ticket receipt and registration * Initial diagnosis and remote support * Incident escalation * User assistance and follow-up * Maintain proactive communication with the customer during ticket handling, using NOC scripts and canned responses. **Requirements:** * Currently pursuing or completed Technical or Bachelor’s degree in: Systems Engineering, Electronics, Mechatronics, Telecommunications, or related fields. * Experience in technical support (helpdesk) * Basic knowledge of TCP/IP networks * Communication and customer service skills **We Offer:** * Statutory benefits * Life insurance * Competitive salary * Career growth **Application:** If interested, please share your CV via WhatsApp, indicating your current location and the position you are applying for. * ***55*** * ***79*** * ***16*** * ***35*** * ***57*** **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Customer Support **Industry:** Electrical / Electronic Manufacturing *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69eb955c3300003300306687\&source\=indeed*