Job Summary: This role involves inbound call handling for product and service retention, client follow-up, identifying client needs through active listening, and meeting targets. Key Responsibilities: 1. Receive inbound calls for product and service retention 2. Client follow-up and needs identification 3. Achievement of quality targets and policies **WE OFFER:** Base salary: **$12,500 gross** Meal vouchers: **$1,000** (starting from the 3rd month) Minor medical expense insurance Statutory benefits **from day one** Paid training **SCHEDULE:** Monday to Friday * 8:00 am – 5:00 pm * 9:00 am – 6:00 pm * 12:00 am – 8:00 pm * 13:00 am – 9:00 pm ️ Saturdays: 9:00 am – 3:00 pm ❌ Fixed Sunday rest day * **RESPONSIBILITIES:** * Receive inbound calls for product and service retention. * Credit cards, insurance, assistance services, and memberships * Client follow-up * Identify the reasons behind requests through surveys, needs detection, and active listening. * Achievement of targets * Compliance with policies and procedures related to the Quality Management System and Information Security.
Juan García
Indeed · HR
Juan García
Indeed · HR
