Customer Service Analyst (Logistics Sector)

Description

Job Summary: We are seeking a Customer Service Analyst to coordinate product deliveries, manage shipment tracking, and schedule appointments with customers and internal departments. Key Responsibilities: 1. End-to-end tracking of product delivery and logistics 2. Management of reports, KPIs, and incidents 3. Coordination with customers and internal departments Customer Service Analyst Completed Bachelor's degree (MANDATORY) Retail portal proficiency Intermediate-level Excel skills Responsibilities: Track product delivery in coordination with the traffic department, customers, and end customers. Monitor product shipments, rejections, and cancellations. Schedule and confirm appointments. Prepare reports, track KPIs, and manage incidents. Track insurance claims. Offered: Monthly salary of $15,000 MXN (gross) Statutory and above-statutory benefits AVAILABILITY TO ROTATE SHIFTS. Work location: Tlalnepantla de Baz, State of Mexico. Interested candidates may apply through this platform or call 5 \| 5 \| 3 \| 5 \| 4 \| 9 \| 2 \| 3 \| 7 \| 0 \| Employment type: Full-time Salary: $15,000.00 MXN per month Benefits: * Savings fund * Life insurance * Complimentary uniforms * Grocery vouchers Application question(s): * Do you have availability to rotate shifts? Workplace: On-site employment