System Engineer - L2

Description

Summary: Seeking an L2 System Engineer to manage, troubleshoot, and optimize network infrastructure, collaborating with IT teams and ensuring customer satisfaction. Highlights: 1. Opportunity to lead troubleshooting efforts for complex network issues 2. Collaborate with diverse IT teams to support business applications 3. Act as a subject matter expert, potentially mentoring junior engineers Important IT company At the Latin American level, growth requires: **System Engineer \- L2** ***REQUIRED*** * Strong communication skills and ability to work well in a team environment. * Conducting network assessments and making recommendations for network upgrades and improvements. * Implementing and maintaining network and controls. * Creating and maintaining network documentation, including network diagrams and standard operating procedures. * Leading troubleshooting efforts for network issues. * Collaborating with other IT teams to support business applications. * In\-depth knowledge of network infrastructure components like switches, routers, firewalls, and other network devices. * Strong knowledge of network protocols, routing, and network. * Excellent troubleshooting skills and ability to identify and diagnose network issues. * Ability to work under pressure and meet tight deadlines. * Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills * May monitor and train junior engineers and act as subject matter experts for customer and AT\&T organizations and lead complex programs or projects. * Knowledge on WAN/LAN Technologies – Cisco, Juniper \- Switches, Routers, WLC, WAPs * Prioritize competing requests for technical assistance. * Determine the course of engineering activities and help mediate escalated and expedited projects * Determine feasibility of technical solutions. * Assist in root cause determination of network and related problems. * VoIP Call Manager skills – Cisco, Nortel, Avaya \- Call Forwarding, Caller ID’s/CNAMs, Hunt Groups, Conferencing features, Time of day routing, Call groups, Call monitoring, audio and/or application\-related issues, account issues. * Shift Time : 24X7 ***DESIRED*** * Excellent PC skills with advanced skills with MS Office, specifically Excel and Word. * Bachelor’s degree or higher preferably in Engineering, Telecommunications, Information Systems * 5\+ years of experience in the networking/telecommunications field. * CCNA (Voice/Data) knowledge or certified. **QUALIFICATIONS** * Intermediate English * Portuguese (preferred) ***SCHEDULED \& WORK SETUP*** *Three shifts available:* * **3:00 AM – 11:00 AM (Mexico time)** – Home office * **11:00 AM – 7:00 PM (Mexico time)** – On\-site (TecnoParque, Mexico City) * **7:00 PM – 3:00 AM (Mexico time)** – Home office **INTERMEDIATE ENGLISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: ON SITE/ HOME OFFICE. **Location**: TecnoParque\- Azcapotzalco, Mexico City. **Salary**: $35,000 gross **Benefits**: Excellent superior benefits. Apply and send your CV to monica punto gonzalez arroba gsb punto lat Tipo de puesto: Tiempo completo Sueldo: $35,000\.00 al mes Pregunta(s) de postulación: * ¿Radicas en Ciudad de México? Idioma: * Inglés (Obligatorio) Licencia/Certificación: * visa de trabajo en México? (Obligatorio) Lugar de trabajo: Empleo presencial