Technical Support Analyst

Description

Job Summary: We are seeking a Technical Support Analyst to provide customer service, manage tickets, and perform data analysis in databases. Key Highlights: 1. Opportunity to work with SQL, Oracle, and PostgreSQL. 2. Essential role in technical support and help desk. **Talent by proton is looking for a Technical Support Analyst in Nezahualcóyotl, State of Mexico** ------------------------------------------------------------------------------------------ Technical Support Analyst **Responsibilities** * Provide customer service. * Handle requests via telephone. * Manage tickets. * Perform queries and information analysis in databases using SQL. **Requirements** * Completed bachelor's degree in Computer Systems, Informatics, or related field. * Minimum 3 years of experience in technical support or help desk. * Advanced proficiency in SQL, Oracle, or PostgreSQL as a database. * Experience working with large databases in Oracle or PostgreSQL. * Experience with remote support tools and ticket management systems. **We Offer** * Salary: $18,000 MXN per month (tax-free). * Hybrid work model: 3 days in the office, 2 days remote. * Only candidates residing in Mexico City (CDMX) or the metropolitan area will be considered. * Monday to Friday, 8 AM to 6 PM. * Benefits. **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Financial Services **Skills:** * SQL * ORACLE * TELEPHONE SUPPORT *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69f95f503300002f006a025a\&source\=indeed*