We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. \#WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our client **Job Summary** As a Systems Engineer you will be responsible for ensuring the seamless operation of IT services and systems within our organization. You will utilize your skills in Change LifeCycle Management IT Service Management and Incident Management to support end users effectively. Your role will involve working with tools such as Nexthink Macintosh OS X Service Now and Windows contributing to the companys mission of providing reliable and efficient IT solutions. **Responsibilities** * Oversee the implementation and maintenance of IT systems to ensure optimal performance and reliability. * Provide technical support for end users addressing issues related to Macintosh OS X and Windows operating systems. * Manage incidents effectively using Service Now ensuring timely resolution and minimal disruption to business operations. * Utilize Nexthink to monitor and analyze end\-user tools enhancing the overall user experience. * Collaborate with IT teams to manage change lifecycle processes ensuring smooth transitions and minimal impact on services. * Support remote desktop operations ensuring users have access to necessary resources in a hybrid work model. * Implement IT service management practices to improve efficiency and service delivery. * Troubleshoot networking issues ensuring connectivity and communication across the organization. * Develop and maintain documentation for IT processes and procedures ensuring clarity and consistency. * Provide training and guidance to end users empowering them to utilize IT tools effectively. * Conduct regular system audits to identify potential issues and areas for improvement. * Collaborate with cross\-functional teams to support IT initiatives and projects. * Monitor system performance and implement necessary upgrades to maintain optimal functionality. **Qualifications** * * Demonstrate proficiency in Change LifeCycle Management and IT Service Management. * Exhibit strong skills in Incident Management and problem\-solving. * Possess experience with end\-user tools such as Nexthink and Service Now. * Show capability in supporting Macintosh OS X and Windows operating systems. * Have a foundational understanding of networking principles and desktop support. * Display excellent communication skills and the ability to work collaboratively in a hybrid work environment. **Certifications Required** ITIL Foundation Certification Nexthink Analyst Certification Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide Receive ongoing support and funding with training and development plans Have a highly competitive benefits and salary package Get the opportunity to work for leading global companies We are committed to respecting human rights and build a better future by helping your minds and the environment We invest in people and their wellbeing. We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. At Cognizant we believe than our culture make us stronger! Join us now! \#BeCognizant \#IntuitionEngineered