Job Summary: We are seeking a Program Manager to ensure client implementation and operation, plan operations, coordinate teams, apply agile methodologies, and demonstrate strong leadership. Key Responsibilities: 1. Ensure the correct implementation and operation of assigned clients 2. Coordinate activities with internal teams and delivery deadlines 3. Lead cross-functional teams and communicate effectively Decode Customer Strategy SC. is a leading company in the sales cycle management sector for diverse clients and data mining. Our focus is delivering innovative solutions for strategic decision-making. We value creativity, collaboration, and continuous learning in a dynamic environment. Join us as a Program Manager with the following responsibilities: * Ensure the correct implementation and operation of various assigned clients * Plan the operation of mechanics assigned per client (requirements and delivery timelines) * Track the implementation "roadmap" using agile methodologies. * Coordinate activities with internal teams and delivery deadlines. * Ensure correct and timely payments from assigned clients * Conduct workshops, *kickoff* sessions, and follow-ups for various assigned programs. * Coordinate meetings with the team to drive program "engagement" * Prepare, send, and track quotations and collections, as well as maintain control and records thereof. Education: Industrial Administration or related field Knowledge: * Advanced English * Excel * Google Workspace * PowerPoint / Google Slides * Project management platforms (Asana, Slack, Monday, ClickUp, etc.) Experience: Minimum 3 years of verifiable experience in a similar role Skills: * Strategic planning * Effective communication * Cross-functional team leadership This position requires travel availability Employment Type: Full-time, Probationary period Contract Duration: 3 months Salary: $28,000\.00 \- $32,000\.00 per month Benefits: * Option for indefinite-term contract * Remote work * Additional vacation days or paid leave Education: * Completed Bachelor’s degree (Preferred) Experience: * Program manager: 3 years (Mandatory) Language: * English (Preferred) Travel Availability: * 50% (Preferred) Work Location: Hybrid remote in 06700, Roma Norte, CDMX