Information Analyst

Description

Job Summary: Analyst responsible for obtaining, identifying, and classifying information to process service levels, managing incidents, and updating databases. Key Highlights: 1. Key role in service level management and information analysis 2. Opportunity to develop skills in analysis and decision-making 3. Teamwork and results-oriented approach General Objective: Obtain, identify, and classify information to process service levels according to the project. RESPONSIBILITIES: - Identify failures in incidents generated during the project, equipment series, tickets, and requests that must be excluded from service level measurement. - Identify tickets affected by contingencies and adjust their timelines. - Identify agreed-upon dates for bulk requests. - Maintain the Power BI database up to date. - Validate symptoms and handling of canceled tickets. - Identify applicable holidays in service measurement. - Identify schedule variations for project properties. - Separate series for bulk tickets. - Identify correct data in cases of series and VPN variations. - Supplement missing information for processing deductives and service levels. REQUIREMENTS: - Education: Technical High School Diploma or Bachelor’s Degree in technology-focused fields - 4 years of experience in a similar role or activity - Training: 4 years in helpdesk support, 1.5 years in technical support - Intermediate-to-advanced Excel - 2 years of experience using Remedy SKILLS: - Understanding of requirement needs to perform analysis. - Knowledge of internal components of computer systems and/or peripherals. Competencies: Problem analysis, decision-making, communication, leadership, teamwork, stress tolerance, follow-up, organization, results-oriented approach. EMPLOYMENT OFFERING: - Base salary: $15,000 monthly gross - Statutory benefits from day one - Direct employment by the company - Working hours: Monday–Friday, 9 AM to 7 PM - 1.5-hour lunch break - Work location: Iztapalapa Borough, CDMX. Near Churubusco Oriente Metrobús Station. JOIN THIS GREAT TEAM! "Our company is committed to promoting equality and non-discrimination; therefore, HIV and pregnancy tests will never be requested as a condition for hiring, retention, or promotion. All individuals, regardless of origin, gender, age, sexual orientation, or any other personal characteristic, have equal opportunity to join our team."-Requirements- Minimum education: Higher education – Bachelor’s Degree 4 years of experience Age: between 27 and 45 years Knowledge: Analytical ability, Databases, Data, Microsoft Excel, Power BI, Remedy, VPN Keywords: analyst, information, informacion