Q Solutions, a logistics consulting and software development firm, designs strategies to enhance information management and utilization, enabling process optimization and synchronization to achieve objectives at minimal cost. **Education:** Graduated in: Computer Engineering, Information Technology Engineering, Industrial Engineering, Transportation Engineering, Logistics Engineering, Process Engineering, Industrial Administration, or related fields. **Basic Knowledge** * Basic SQL proficiency * Proficiency in Office/Google Suite applications * Intermediate to advanced Excel skills * Basic English knowledge * Flowcharting and process diagramming **Minimum 5 years of experience** * 24/7 first-line customer support in production environments * Software support ticket administration * Software testing * Process improvement and error detection activities * Data and information analysis * Software documentation **Job Title:** Project Analyst **General Job Description:** Support event analyst for a consulting firm providing logistics software tools. **Career Development Opportunities** * Training and mentoring based on Performance Evaluation. * Career Path: * \- Project Leader * \- Developer * \- Operations Planner **Key Responsibilities** * First-line software support under a rotating 24/7 schedule * Customer support for production applications * End-to-end software support ticket administration—from creation to closure * Problem analysis and improvement recommendations * Software testing * User manuals and process documentation (UML) **Reports To:** Project Leader **Personal Skills:** * Interpersonal skills * Responsible * Customer-oriented * Attention to detail * Structured thinking * Proactive * Analytical * Critical * Results-focused **Work Location** * 100% remote work * Narvarte Poniente neighborhood, Benito Juárez, CDMX *(occasional on-site attendance required for specific administrative tasks, e.g., computer equipment maintenance, physical document signing.)* **Working Conditions:** * Rotating 24/7 schedule with additional compensation for out-of-office-hours work **We Offer** * Monthly gross salary between **$17,500 \- $22,000**, depending on experience * Statutory benefits * Additional compensation for out-of-office-hours work * Savings fund * Grocery vouchers * Extra days off beyond statutory requirements (predefined) Salary: $17,500\.00 \- $22,000\.00 per month Benefits: * Savings fund * Remote work Workplace: Hybrid remote work in Narvarte Poniente, CDMX
Juan García
Indeed · HR
Juan García
Indeed · HR
