Description
WE ARE SEEKING A DATA ANALYST
WE OFFER:
* Net monthly salary of $15,000 MXN.
* Statutory benefits.
* 100% IMSS contributions.
* Excellent work environment.
* Professional stability and growth.
WORK SCHEDULE:
* Monday to Friday, 9:00 AM to 7:00 PM.
WORK LOCATION:
* San Pedro de los Pinos Metro Station, CDMX.
REQUIREMENTS:
* Completed bachelor's degree.
* Minimum 2 years of experience in data analysis, preferably in Call Center or customer service environments.
ADVANCED EXCEL SKILLS ARE MANDATORY:
* Pivot tables
* Complex formulas
* Macros
Experience in extracting, cleaning, and analyzing databases.
Knowledge of Call Center metrics:
AHT, NS, NPS, Abandonment, Productivity, among others.
Analytical profile, results-oriented, and committed to continuous improvement.
RESPONSIBILITIES:
* Analyze key performance indicators of the Customer Service Center.
* Design and automate operational dashboards and executive reports.
* Identify trends and opportunities for process and training improvement.
* Validate data integrity in CRM and operational systems.
* Collaborate with supervision and quality departments to align analysis with operations.
* Generate strategic reports to support decision-making.
Salary: $15,000.00 MXN per month
Workplace: On-site employment