**Join our team!** We are looking for your talent as a "Software Technical Support" with knowledge in operating systems (networks, databases, and programming languages). **COMPUTER SYSTEMS ENGINEER.** **Responsibilities:** * Provide technical support to users on computing equipment, networks, and internal systems. * Manage local network, backups, antivirus, access controls, and server maintenance. * Diagnose and resolve hardware and software incidents. * Analyze internal processes to identify digitalization opportunities. * Participate in the maintenance and improvement of existing systems (databases, intranets, dashboards, CRM, etc.). * Integrate solutions using APIs or connectors (for example, between credit systems, CRM, and accounting). * Document developments, tests, and user manuals. * Evaluate new technologies and propose solutions that enhance productivity and technological security. * Record and track each technical support request in a tracking system (TICKETS). * Provide support to other departments within the company. **Skills:** **\-** Passionate about technology and committed to delivering exceptional customer service**.** **\-** Ability to manage multiple support cases and maintain detailed records of interactions**.** **\-** Capacity to treat users with kindness, empathy, and patience while resolving issues. Job type: Full-time Salary: Starting at $11,000.00 per month Benefits: * Salary increases * Free drinks * Company parking * Free parking * Option for indefinite contract * Dining room service * Discounted dining room service * Free uniforms * Grocery vouchers Application question(s): * Do you have knowledge in databases and experience in technical support? * Do you reside in the city of San Cristobal de las Casas? Workplace: On-site employment