This is your opportunity to grow within a leading company in technological solutions. **Required Profile:** * Completed high school or technical degree * Or incomplete or ongoing bachelor’s/ engineering degree (in systems-related fields) * **Full-time availability** (**shifts rotate: 6:00–15:00 hrs / 15:00–23:00 hrs / 23:00–6:00 hrs)** **Experience in:** * **Customer service and telephone support** * Basic knowledge of **programming** * Proficiency in **Office, email, and chat** * Use of **transaction monitoring tools (desirable)** Activities: * Monitor daily files of recurring charges received and notify merchants of results or required adjustments * Request tickets for detected incidents and follow up until resolution and closure * Receive notifications, analyze them, and report on incidents notified by merchants **We Offer:** * Gross monthly salary of **$11,584** * **Benefits exceeding statutory requirements:** * SGMMyM * Grocery vouchers * 50-day bonus * 50% premium * Work modality (hybrid) * Growth opportunities * Work location: Cuauhtémoc Borough, CDMX Job Type: Full-time Salary: $11,000.00 – $11,584.00 per month Benefits: * Life insurance * Grocery vouchers Work Location: Hybrid remote work in Cuauhtémoc, CDMX