Job Summary: The Senior Software Engineer will design, develop, and implement contact center solutions based on NICE CXone and build robust backend services using Java and microservices. Key Highlights: 1. Design and development of contact center solutions using NICE CXone. 2. Building robust backend services with Java and microservices. 3. Technical leadership and collaboration within multidisciplinary teams. **Company Description** Inetum is an international agile digital consulting group. In the post–digital transformation era, our purpose is to enable each of the more than 27,000 people who make up our team to continuously renew themselves, positively living their own digital flow. With a presence in 26 countries, we promote flexible professional paths, local innovation, and a healthy balance between personal and professional life. Additionally, Inetum has been recognized as a **Top Employer**, a certification that validates our commitment to well-being, professional development, and excellence in talent management. **Commitment to Equality** At Inetum, we foster an **inclusive and equitable** work environment. All candidates will be considered regardless of **gender, identity, sexual orientation, age, ethnic origin, disability, or other conditions**. Hiring decisions are based solely on skills, competencies, and values aligned with our organizational culture. **Job Description** The Senior Software Engineer will be responsible for designing, developing, and implementing contact center solutions based on NICE CXone, as well as building robust backend services using Java and modern microservices architectures. This role combines strong technical skills, experience with customer service platforms, technical leadership capability, and collaborative work with multidisciplinary teams. **Requirements** **Contact Center / NICE CXone** * Design, build, and maintain **NICE CXone Studio scripts**, including call flows, IVR, routing logic, and process automation. * Configure and optimize **ACD, IVR, skill-based routing**, and omnichannel flows. * Integrate CXone with backend systems via **REST APIs, data actions, event flows**, or other communication mechanisms. * Work with platform modules such as **WFM, QM, call recording, reporting, and monitoring**. * Diagnose and resolve platform incidents using **logs, monitoring tools, call tracing, and debugging utilities**. * Analyze and optimize flow performance based on **real-time, historical, and reporting metrics**. **Backend Engineering / Java** * Develop backend services and microservices using **Java** and frameworks such as **Spring Boot**. * Design REST APIs following principles of **API design, versioning, contract-first**, and sound integration practices. * Implement unit and integration tests using **JUnit, Mockito**, or other testing frameworks. * Work with **SQL and NoSQL databases** (MySQL, PostgreSQL, or equivalent). * Build and maintain continuous integration and deployment (**CI/CD**) pipelines using tools such as GitHub Actions or other related DevOps technologies. * Ensure clean, object-oriented code aligned with software engineering standards. **General and Leadership Skills** * Lead architecture discussions, design reviews, and code reviews. * Solve complex problems related to both platform configuration and backend integrations. * Collaborate effectively with product, operations, support, and other teams to deliver reliable contact center solutions. * Actively participate in agile ceremonies: **planning, grooming, daily standups, and retrospectives**. * Mentor junior engineers and contribute to team technical standards. **Requirements** * +5 years of experience as a Software Engineer or Backend Engineer. * Proven experience with **NICE CXone / NICE InContact** (Studio, IVR, ACD, routing, integrations). * Advanced proficiency in **Java** and **Spring Boot**. * Practical experience developing microservices and REST APIs. * Solid knowledge of databases, automated testing, and CI/CD pipelines. * Intermediate/advanced technical English (reading and documentation). **Desirable** * Certifications in NICE CXone or Java. * Experience with cloud architectures (AWS / Azure). * Familiarity with observability tools (Grafana, Prometheus, CloudWatch, etc.). Work Mode: Remote Interview: 100% in English Language: Advanced English **Additional Information** **What We Offer** * Continuous training programs and certifications. * Access to learning and professional development platforms. * Culture of innovation and collaboration. * Physical and emotional well-being programs. * Opportunities for growth in international projects. * Recognition and rewards for performance. * Base salary * Benefits exceeding statutory requirements * Life insurance * Major medical expense insurance * Grocery vouchers * 100% payroll scheme