Customer Service and Social Media

Description

Position Summary: We are seeking a professional for customer service and operations support, with assistance in social media and content creation, managing patient communication and scheduling. Key Highlights: 1. Telephone and digital patient support 2. Medical appointment coordination and patient assistance 3. Social media support and basic content creation **Role Focus:** Customer service and operations \| Social media and content support **Responsibilities:** * Telephone and digital patient support * Appointment scheduling and follow-up * Medical appointment coordination * Patient information and assistance * Social media post scheduling * Basic Canva adjustments and content support **Profile:** * Technical or bachelor's degree (Marketing, Communications, or related field) * Customer service experience * Proficiency in WhatsApp, Meta platforms, and basic Excel * High level of organization and empathetic communication **We Offer:** * Job stability and a professional work environment * Continuous training * Career development in the healthcare sector **Learn about the company:** www.soe.com.mx Employment Type: Full-time, Part-time Salary: $15,600\.00 \- $18,122\.29 per month Benefits: * Remote work Application Questions: * What is your current level of education? * In which area of the city do you live? * When handling multiple tasks and messages simultaneously, what is your typical approach? a) I focus on one thing at a time b) I prioritize by urgency and resolve them accordingly c) I feel overwhelmed and seek assistance d) I improvise as things come in * Please list your three main skills relevant to this position * Which contact method do you prefer: WhatsApp, Email, or Phone? * Enter your initial professional social media profile: LinkedIn, Cvlink, IG, Fb, etc. Work Location: Remote