SOFTWARE TECHNICAL SUPPORT

Description

Position Summary: We are seeking a Software Technical Support professional to handle user inquiries, resolve software issues, collaborate with development teams, and provide internal support. Key Responsibilities: 1. User inquiry handling and resolution regarding software 2. Close collaboration with development teams 3. Internal support to various departments within the company **Join our team!** We seek your talent as a "Software Technical Support" specialist with knowledge of operating systems (networks, databases, and programming languages). **BACHELOR'S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING, OR RELATED FIELD.** **Responsibilities:** \- Handle and resolve user inquiries related to software installation, configuration, usage, and troubleshooting. \- Collaborate closely with software development teams. \- Log and track each technical support inquiry in a ticketing system. \- Provide support to other departments across the company. **Skills:** **\-** Passionate about technology and committed to delivering exceptional customer service**.** **\-** Ability to manage multiple support cases and maintain detailed records of interactions**.** **\-** Capacity to interact with users courteously, empathetically, and patiently while resolving issues. Employment Type: Full-time Salary: Starting at $12,700\.00 per month Benefits: * Salary increases * Complimentary beverages * Company parking * Free parking * Option for indefinite-term contract * Cafeteria service * Discounted cafeteria service * Complimentary uniforms * Grocery vouchers Application Question(s): * Which programming language do you master? Education: * Completed bachelor's degree (Preferred) Experience: * Technical Support: 1 year (Preferred) Work Location: On-site employment