TECHNICAL SUPPORT **ESTAFETA NUEVO LAREDO** **AVAILABILITY TO TRAVEL** INTERVIEW VIA MEET Responsibilities: **Diagnosis and Problem Resolution:** Identify and resolve issues related to hardware and software. **System Maintenance:** Perform routine maintenance tasks to ensure computer systems’ functionality and efficiency. **User Support:** Provide technical assistance to users, addressing specific questions and issues. **System Updates:** Keep systems and applications up to date by installing the latest versions and security patches. Technical Skills: **Hardware and Software Knowledge:** Understanding of the operation and configuration of computers, mobile devices, and peripherals. **Operating Systems:** Familiarity with operating systems such as Windows, Linux, and Android, including installation, configuration, and troubleshooting. Problem-Solving Skills: **Effective Diagnosis:** Ability to quickly identify the root cause of a technical issue. **Analytical Thinking:** Breaking down complex problems into manageable components to find effective solutions. Communication Skills: **Clear and Effective Communication:** Ability to explain technical solutions in a way that non-technical users can understand. **Active Listening:** Understanding user concerns and needs to provide more effective assistance. Interpersonal Skills: **Patience and Empathy:** Maintaining composure and understanding, especially when dealing with frustrated or stressed users. **Customer Orientation:** Focusing on delivering a positive user experience. **LOCATION: FIDEL VELAZQUEZ #3760 INT C, COL. INFONAVIT FUNDADORES, NUEVO LAREDO, TAMAULIPAS.** Job Type: Full-time Salary: $17,000.00 per month Experience: * Customer service: 1 year (Desired) Workplace: On-site employment