**What are we looking for?** The **Business Analyst** plays a key role in understanding business needs, translating requirements into actionable specifications, and supporting the development and improvement of software products and enterprise applications. This role requires strong analytical thinking, excellent communication skills, and the ability to evaluate processes from the end-user’s perspective. Experience in the financial or professional services industry is preferred. **Requirements:** * Strong analytical skills with the ability to work collaboratively or independently to develop optimal solutions. * Solid knowledge of web technologies and fundamental IT concepts. * Excellent organizational, prioritization, and multitasking skills. * Outstanding customer service, communication, documentation, and analytical skills. * Strong interpersonal skills and a team-oriented mindset. * High attention to detail and solid verbal and written communication skills. **Responsibilities:** * Meet with internal and external stakeholders to define scope, objectives, and business requirements; analyze processes, gather information, and document needs. * Translate business requirements into technical specifications and collaborate with the development team to ensure solutions meet expectations. * Participate in the design, implementation, updating, and configuration of systems, as well as provide support for key business applications (CRM, BI, RPA, websites, servers, hardware, and databases). * Conduct QA and UAT activities: develop test cases, coordinate procedures, validate functionalities, and support releases of new enhancements or projects. * Document processes, create training materials, and collaborate with the Director on cross-departmental tasks, projects, and initiatives. * Serve as the liaison between IT and business units, maintain timely communication with users, and contribute to improving the software development lifecycle and service experience. **What we offer:** * Monthly salary: 28,000.00 pesos, tax-free. * Work schedule: Monday to Friday, 8:30 AM – 6:00 PM. * Financial support for courses, diplomas, and certifications. * Statutory benefits plus multiple perks to enhance our employees’ quality of life. * Excellent work environment. * Mexican public holidays. * Free nutritional and psychological support. If you’re passionate about process analysis, technology, and continuous improvement, this is an outstanding opportunity to advance your career as a **Business Analyst**. You’ll have the chance to collaborate with multidisciplinary teams, translate business needs into real-world solutions, and make an impact on key products and applications. We seek analytical, communicative, and results-driven professionals eager to grow within an inclusive, dynamic environment focused on continuous development. Apply now and join a team that values your talent and growth! Position type: Full-time, indefinite-term contract Salary: $28,000.00 – $30,000.00 per month Benefits: * Study support * Transportation assistance or service * Gym membership discount * Discounts and preferential pricing * Free parking * Option for an indefinite-term contract * Employee referral program * Free uniforms Language: * Advanced conversational English (C1–C2) (Mandatory) Work location: On-site