Job Summary: Provide rapid and effective technical solutions to users while maintaining clear and professional communication to ensure the proper functioning of systems and equipment. Key Highlights: 1. Effectively diagnose and resolve technical incidents 2. Proficiency in operating systems and cloud solutions 3. Preventive and corrective maintenance of computer equipment **Job Objective:** Provide rapid and effective technical solutions to users while maintaining clear and professional communication to ensure the proper functioning of the company’s systems and equipment. **Required Knowledge:** * Preventive and corrective maintenance of computer equipment. * Installation and maintenance of email services. * Proficiency in operating systems such as Windows, Linux, and Microsoft cloud solutions. * Management of IP telephony and digital intercom systems. * Basic knowledge of network communication tools (Telnet, Ping, etc.). **Main Responsibilities:** * Effectively diagnose and resolve technical incidents. * Determine when an issue must be escalated to a second-level support team or specialized areas such as networking, servers, or databases. * Document the technical details of each incident to facilitate resolution and subsequent analysis. * Implement minor configuration changes for users, such as permission adjustments or installation of authorized software. **We Offer:** * **Gross salary:** $14,290.40 * **Working hours:** Monday to Friday * **Statutory benefits** * **Location:** Santa Fe **Apply through this channel or send your CV via WhatsApp to 5636151477. We will be happy to clarify any questions you may have.** *At Ventura, we foster a work environment grounded in an inclusive, diverse, and supportive organizational culture; therefore, throughout the selection, recruitment, hiring, retention, and development processes, we guarantee an environment free from discrimination and equal opportunity at all times.* *Ventura is committed to acting objectively and with integrity in all its transactions, in accordance with applicable laws and regulations.* Employment type: Full-time Salary: $14,100.00 \- $14,290.00 per month Workplace: On-site