**INTERNATIONAL COMPANY REQUESTS OPERATIONS COORDINATOR FOR CALL CENTER.** **Requirements:** * Partial or completed Bachelor's degree. * Experience as Operations Coordinator in a call center for a minimum of 1 to 3 years **verifiable** in sales of INSURANCE, TDC, FINANCIAL BROKER. **Responsibilities:** 1\.Reporting and control of operational staff production 2\. Management of Metrics \*Creation and analysis of reports 3\.Desirable experience using Call Center software 4\. Coordinate, advise, and guide their assigned personnel 6\.Ensure work plan, its execution, and control of executive absenteeism. 8\. Control of time and production movements to meet production goals 9\. Analysis of KPIs to support strategy development **Skills:** * Leadership * Active * Responsible * Strong communication skills * Team management * Statistical analysis * Report optimization **We Offer:** * Base salary **$20000** * Productivity bonus from 2000 to 5000 * Statutory benefits from the first day: vacations, Christmas bonus, vacation premium, \*Profit sharing * Dining room * Payroll payments via direct contract Work schedule Monday to Friday 9:00 to 18:30 and Saturdays from 9:00 to 15:00 hrs Apply through this channel and we will contact you shortly OR SEND YOUR **CV 55 6477 6532**