Operations Supervisor - Ecommerce

Description

Job Summary: Supervise the activities of contact center advisors, focusing on effectiveness and customer experience to meet key performance indicators. Key Highlights: 1. Team leadership and contact center supervision 2. Focus on customer satisfaction and KPI compliance 3. Job stability and growth opportunities Work Location: Konexo Tres Marías, Morelia Working Hours: Mon-Fri 1:30 p.m. to 9:00 p.m. Rotating weekend shift Rotating weekend days off. Job Mission Supervise contact center advisors' activities with a focus on variables, ensuring effective interactions that enable achievement of operational KPIs and deliver a memorable experience in every customer contact, thereby contributing to customer satisfaction. Requirements Mandatory: Bachelor's degree (in progress or completed). Minimum 1 year of experience managing personnel. Data analysis. Desirable: Call center experience. E-commerce knowledge. Omnichannel knowledge. We Offer Statutory benefits. Employee transportation. Job stability and growth opportunities.-Requirements- Minimum Education: Higher Education - Bachelor's Degree Less than 1 year of experience Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, operations, operations