Customer Service Coordinator

Description

Job Summary: Group DALTON seeks a Customer Service Coordinator to design and implement service improvement strategies, manage customer interactions, and train the team. Key Responsibilities: 1. Design and implement service improvement strategies. 2. Train and provide feedback to the team on customer service protocols. 3. Collaborate with other departments to deliver comprehensive solutions. At Group DALTON, we continue growing; over 75 years of experience enable us to form a team capable of executing ambitious, profitable, successful, impactful, and forward-looking business projects. To achieve our goal of delivering comprehensive service in every strategy, we must differentiate ourselves through an efficient, honest, responsible, committed, and passionate team—qualities that define our current and future talent. JOIN OUR EXCELLENT TEAM AS: Customer Service Coordinator Requirements: * Bachelor’s degree in Administration, Communications, or related field * Minimum 1 year of experience as a coordinator * Experience managing service indicators * Negotiation and conflict resolution skills * Organized and responsible * Commitment to achieving objectives Main Responsibilities: * Design and implement service improvement strategies. * Follow up on complaints, claims, and special requests. * Train and provide feedback to the team on customer service protocols. * Implement processes to enhance customer experience. * Collaborate with other departments (Sales, Logistics, After-sales) to deliver comprehensive solutions. * Prepare periodic performance and results reports. We Offer: * Competitive base salary + bonus * Working hours: Monday to Friday, 9:00 AM–7:00 PM; Saturdays, 9:00 AM–2:00 PM * Statutory benefits * Growth opportunities. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 1 year of experience Willingness to travel: Yes Keywords: resident, supervisor, sub-manager, responsible, coordinator, manager, captain, care, costumer, customer