**About Us** We are a leading multinational consulting firm specializing in marketing, technology, customer experience, and digital transformation. We partner with global brands to design advanced strategies, build Martech ecosystems, optimize omnichannel experiences, and deliver measurable impact on growth, conversion, and loyalty. We are seeking talent at various seniority levels within the **CX & Martech** domain—from analysts to senior specialists. **General Role (applies to all specialties)** As part of the CX & Martech team, you will contribute to: * Designing, optimizing, and measuring customer experiences in digital environments. * Executing CRM and automation strategies to increase conversion and retention. * Analyzing data to improve performance, customer journeys, and decision-making. * Integrating Martech platforms to enhance operations and campaigns. * Collaborating with multidisciplinary teams: data, creativity, media, and product. * Managing regional projects with international clients. **Open Specialties (non-exclusive) Customer Experience (CX) & Research** * CX Specialist / CX Analyst * Customer Journey Analyst * NPS / VoC Analyst * Customer Insights * Service Designer * Omnichannel and unified experience * Retention & Loyalty * Digital Customer Support Lead **Martech & Data** * CRM Specialist (HubSpot / Zoho / Salesforce) * Email Marketing & Marketing Automation * CRO / Web Conversion Specialist * UX Data Analyst * Data & Analytics for Campaigns * SEO / SEM Analyst * CDP / DMP Data Ops * Own Media Manager * Tagging / Tracking / GA4 * Web Health / CMS / Content * Personalization & Audience Strategy *(If your experience aligns with one or more of these areas, you are eligible.)* **General Requirements (flexible depending on profile)** * Prior experience in CX, Martech, or Data disciplines. * Familiarity with digital tools (CRM, CDP, CMS, automation, analytics, SEO/SEM, or others). * Analytical ability and basic-to-intermediate data handling skills. * Understanding of customer journeys, funnels, CRO, or loyalty. * Intermediate proficiency in Excel / Google Sheets. * Intermediate English level preferred. **What We Offer** * Involvement in regional projects with global brands. * Continuous professional development plan. * Competitive compensation packages aligned with seniority. * Work flexibility (remote/hybrid). * Collaborative, innovation-driven multinational culture. **How to Apply** Apply to this position by completing this form: https://form.typeform.com/to/CEX4Tnox. During the process, we will place you in the role and area best aligned with your profile, skills, and experience. Job Type: Full-time Salary: $10,296.21 – $95,921.10 per month Work Location: Remote/hybrid in 11000, Colonia Lomas de Chapultepec, CDMX