Job Summary: Coordinates Network Operations Center (NOC) activities, ensuring continuous monitoring, fault detection, incident management, and network service continuity. Key Highlights: 1. Coordination of network operations and incident management. 2. Supervision of procedural compliance and report generation. 3. Leadership and technical team development in a dynamic environment. **NOC (Network Operations Center) Coordinator** 1\. General Information * **Position:** NOC Coordinator * **Department:** Operations / Technical Support * **Reports to:** Operations Manager or Technology Manager * **Direct Reports:** NOC Engineers, Monitoring Analysts, Level 1 and Level 2 Support Technicians * **Location:** Álvaro Obregón Borough, CDMX. * **Schedule:** Rotating shifts / availability for critical incident response 2\. Job Objective Coordinate Network Operations Center (NOC) activities, ensuring continuous monitoring of telecommunications infrastructure, database updates, process tracking, timely fault detection, efficient incident management, and network service continuity for customers and end users. 3\. Key Responsibilities Network Infrastructure Monitoring * Supervise continuous monitoring of the telecommunications network. * Ensure early detection of faults, service degradations, or outages. * Monitor performance of network equipment, links, and services. * Guarantee network availability and stability. Incident Management * Coordinate incident response and resolution. * Prioritize faults based on impact to customers or critical services. * Escalate incidents to specialized teams (engineering, field operations, vendors). * Track incidents until full resolution. Technical Coordination * Coordinate activities among NOC, engineering, and installation departments. * Manage scheduled maintenance windows. * Supervise network changes to prevent service disruptions. Customer and Vendor Support * Maintain communication with corporate customers regarding relevant incidents. * Coordinate with telecommunications vendors to resolve external faults. * Track support tickets and SLAs. Process and Reporting Management * Supervise compliance with NOC operational procedures. * Generate network availability reports and incident analysis reports. * Identify fault trends and propose operational improvements. * Ensure compliance with Service Level Agreements (SLAs). * Maintain updated databases. Personnel Management * Supervise the NOC technical team. * Assign shifts and responsibilities. * Evaluate staff performance. * Promote continuous technical training. 4\. Position Requirements Academic Qualifications * Degree in **Telecommunications Engineering, Networking, Computer Systems, Electronics, or related field**. Experience * **3–5 years in network or NOC operations within telecommunications**. * Experience in network infrastructure monitoring. * Experience in incident management and technical support. * Experience coordinating technical teams. 5\. Technical Knowledge * Network monitoring * Network protocols (TCP/IP, BGP, OSPF, MPLS) * Telecommunications infrastructure * Fiber-optic networks * Network equipment (routers, switches, radios) * Incident and SLA management * Ticketing systems * Network monitoring tools Examples of common tools: * PRTG Network Monitor * MikroTik * Microsoft suite * ERP 6\. Skills and Competencies Technical Competencies * Network fault diagnosis * Network performance analysis * Incident management * Telecommunications infrastructure administration Soft Skills * Technical leadership * Decision-making under pressure * Organization and follow-up * Effective communication * Teamwork * Problem-solving 7\. Performance Indicators (KPIs) * Network availability (uptime) * Mean Time to Detect (MTTD) * Mean Time to Resolve (MTTR) * SLA compliance * Number of recurring incidents * Ticket management efficiency 8\. Tools and Systems * Network monitoring systems * Ticketing systems * Incident management platforms * Network equipment administration consoles Employment Type: Full-time Salary: $14,000.00 – $18,000.00 per month Work Location: On-site