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Position Summary: Oversee daily store operations, ensuring achievement of sales and customer service KPIs through strategy development and inventory management. Key Highlights: 1. Developing strategies to achieve sales and service KPIs. 2. Selecting and training high-performance teams. 3. Ensuring proper in-store operations and customer experience. **Header \- External** ------------------------- Entity: Mexico Location Type: Tda Cdmx Esmeralda **Position Objective** --------------------------- * Oversee daily store operations, ensuring achievement of sales and customer service KPIs through strategy development. * Be responsible for inventory and asset management. * Ensure correct execution of Our Promise with each of our customers and oversee daily store operations, ensuring compliance with operational management roles as well as positive results in EBITDA, churn, and revenue. **Main Responsibilities** --------------------------------- * Select and train team members to achieve sales and service KPIs according to business needs. Confirm that all staff understand and master commercial offers, promotions, systems, and policies to comply with standards and processes. * Build high-performance teams based on the Our Promise methodology within stores. Supervise staff to meet and exceed assigned targets, and develop them individually to increase productivity. Supervise the in-store sales floor experience and ensure the best possible customer experience. * Ensure proper in-store operations by remaining on the sales floor, providing coaching, and using Kronos to assign staff appropriately to high-traffic zones and to meet business needs and special launch events. Maintain appropriate inventory levels aligned with sales forecasts, and supervise and prevent stockouts. * Utilize statistical data and key indicators for decision-making, generating action plans to guarantee sales and service levels. Develop strategies to achieve KPIs based on observation, analysis of customer traffic, business knowledge, and competitor awareness. * Prevent, detect, and minimize fraud cases while maintaining control over assets, inventory, and store image. Ensure all applicable government regulations and procedures remain current. * Conduct customer visits as required by operational needs. **Education (Minimum and Preferred)** -------------------------------- * Minimum education: Completed Bachelor’s Degree (Diploma and Professional License) Preferred education: Master’s Degree in Sales and/or Administration * *If selected as the candidate and you do not meet the required educational level, you must sign a commitment letter to begin and/or complete the required degree level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- **Minimum** 5 years managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Preferred** 7 years in the Communications/Technology sector, managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Licenses/Certifications Required** ---------------------------------------- NA **Languages (Speaking, Writing, Reading)** --------------------------------- English 50% **Required Computer Software** ---------------------------------- * Office. * CRM (Sales). * AVS. **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, socioeconomic status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity by implementing reasonable accommodations within the workplace.
