Customer Success Specialist

Description

The **Customer Success Specialist** is responsible for optimizing the Customer Experience lifecycle, handling post\-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. **What you will do?** * Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience. * Act as the connecting thread for internal teams with the customer across the customer journey. * Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization. * Serve as a trusted adviser and advocate for clients. * Create customer success plan with each client. * Monitor and maintain customer health. * Educate clients on business value of solutions. * Aid customers in usage and value realization of solutions. * Partner with Account Executive(s) in preparing and conducting quarterly business reviews. * Drive customer advocacy within Equifax. * Utilize voice of the customer to inform product roadmaps. * Coordinate internal COE teams to benefit of customers. * Provide clients transparency on status of issues/requests. * Assist with resolution of customer support issues. **What experience you need?** * Bachelor's degree in related discipline or equivalent experience. * 5\-7 years of sales experience in management consulting, customer success, account management, business development, or other client\-facing role. * 5\-7 years of experience promoting value through the customer experience. * 5\-7 years of experience working with complex, multi\-divisional, multi\-geographical customers. * 5\-7 years of experience working with cross\-functional teams. * Advanced English proficiency. **What could set you apart?** * Exceptional ability to communicate and foster positive business relationships. * Ability to establish milestones and keep all team members on task. * Strong project management skills.